Crucial Accountability  Tools for Resolving Violated Expectations  Broken Commitments  and Bad Behavior  Second Edition   Paperback  Book
Score: 4.5
From 2 Ratings

Crucial Accountability Tools for Resolving Violated Expectations Broken Commitments and Bad Behavior Second Edition Paperback


  • Author : Kerry Patterson
  • Publisher : McGraw-Hill Professional
  • Release Date : 2013-05-24
  • Genre: Business & Economics
  • Pages : 303
  • ISBN 10 : 9780071829311

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Crucial Accountability Tools for Resolving Violated Expectations Broken Commitments and Bad Behavior Second Edition Paperback Excerpt :

Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY: "Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People "Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager "The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada "Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O’Brien, CNN news anchor and producer "This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft

Crucial Conversations  Tools for Talking When Stakes are High  Third Edition Book

Crucial Conversations Tools for Talking When Stakes are High Third Edition


  • Author : Joseph Grenny
  • Publisher : McGraw Hill Professional
  • Release Date : 2021-10-26
  • Genre: Business & Economics
  • Pages : 332
  • ISBN 10 : 9781260474190

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Crucial Conversations Tools for Talking When Stakes are High Third Edition Excerpt :

Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Crucial Conversations Tools for Talking When Stakes Are High  Second Edition Book
Score: 5
From 3 Ratings

Crucial Conversations Tools for Talking When Stakes Are High Second Edition


  • Author : Kerry Patterson
  • Publisher : McGraw Hill Professional
  • Release Date : 2011-09-16
  • Genre: Business & Economics
  • Pages : 288
  • ISBN 10 : 9780071772204

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Crucial Conversations Tools for Talking When Stakes Are High Second Edition Excerpt :

The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

Change Anything Book
Score: 4
From 6 Ratings

Change Anything


  • Author : Kerry Patterson
  • Publisher : Balance
  • Release Date : 2011-04-11
  • Genre: Business & Economics
  • Pages : 288
  • ISBN 10 : 9780446585446

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Change Anything Excerpt :

A stunning approach to how individuals can not only change their lives for the better in the workplace, but also their lives away from the office, including (but not limited to) finding ways to improve one's working relationship with others, one's overall health, outlook on life, and so on. For example, why is it that 95% of all diet attempts fail? Why do New Year's Resolutions last no more than a few days? Why can't people with good intentions seem to make consistent and positive strides? Based upon the latest research in a number of psychological and medical fields, the authors of Change Anything will show that traditional will-power is not necessarily the answer to these strivings, that people are affected in their behaviors by far more subtle influences. Change Anything shows how individuals can come to understand these powerful and influential forces, and how to put these forces to work in a positive manner that brings real and meaningful results. The authors present an array of everyday examples that will change and truly empower you to reexamine the way you go about your business and life.

Accountability  The Key to Driving a High Performance Culture Book

Accountability The Key to Driving a High Performance Culture


  • Author : Greg Bustin
  • Publisher : McGraw-Hill Education
  • Release Date : 2014-03-11
  • Genre: Business & Economics
  • Pages : 320
  • ISBN 10 : 0071831371

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Accountability The Key to Driving a High Performance Culture Excerpt :

A SOUNDVIEW EXECUTIVE SUMMARY BEST BUSINESS BOOK Accountability is one of the biggest challenges business leaders face, but it can also be one of the most important factors leading to success. This groundbreaking book explains why and how. Top business consultant and speaker Greg Bustin has dedicated a career to working with CEOs and the leadership teams of companies on this crucial topic. Over the last five years, he has interviewed and surveyed more than 3,200 executives around the world--from such admired companies as Marriott, Container Store, Ernst & Young, Sony, Herman Miller, Nucor, and Southwest Airlines--to understand how high-performing corporations successfully create and sustain a culture of purpose, trust, and fulfillment. Along the way, Bustin developed a set of leadership tools that will increase accountability and drive success for any type of organization. Accountability will transform the way you manage, maintain, and motivate yourself, your team, and, ultimately, your workforce. As a business leader's guide to the best practices to turn longterm vision into reality, it introduces the Seven Pillars of Accountability and shows how each pillar is a crucial part of effective leadership: Character Unity Learning Tracking Urgency Reputation Evolution Lack of accountability is the single greatest obstacle facing even the most experienced leaders. It saps morale, drains profits, and disenfranchises employees--and it can shift your team into crisis mode on a daily basis. Greg Bustin shares his own stories, including what he learned the hard way: if you are not clear about everything--vision, values, objectives, strategy, rewards, and penalties--the likelihood of achieving your goals is slim. Bustin has tapped the experience of the senior leaders of the world's most respected organizations, and he shares their stories and advice in this book. Accountability offers powerful concepts and practical examples you can apply in your organization along with provoca

Summary of Kerry Patterson   s Crucial Accountability by Milkyway Media Book

Summary of Kerry Patterson s Crucial Accountability by Milkyway Media


  • Author : Milkyway Media
  • Publisher : Milkyway Media
  • Release Date : 2018-08-31
  • Genre: Study Aids
  • Pages : 14
  • ISBN 10 : 978186723xxxx

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Summary of Kerry Patterson s Crucial Accountability by Milkyway Media Excerpt :

Crucial Accountability(2014)was written by the founders of the management consulting firm VitalSmarts as a companion book to Crucial Conversations: Tools for Talking When Stakes Are High (2013). It addresses how to proceed when a person who is relied on, such as an employee or a family member, fails to live up to a work assignment or personal commitment, or engages in negative behavior… Purchase this in-depth summary to learn more.

Influencer  The New Science of Leading Change  Second Edition Book
Score: 5
From 1 Ratings

Influencer The New Science of Leading Change Second Edition


  • Author : Joseph Grenny
  • Publisher : McGraw Hill Professional
  • Release Date : 2013-05-17
  • Genre: Business & Economics
  • Pages : 320
  • ISBN 10 : 9780071808873

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Influencer The New Science of Leading Change Second Edition Excerpt :

CHANGE YOUR COMPANY. CHANGE THE LIVES OF OTHERS. CHANGE THE WORLD. An INFLUENCER leads change. An INFLUENCER replaces bad behaviors with powerful new skills. An INFLUENCER makes things happen. This is what it takes to be an INFLUENCER. Whether you're a CEO, a parent, or merely a person who wants to make a difference, you probably wish you had more influence with the people in your life. But most of us stop trying to make change happen because we believe it is too difficult, if not impossible. We learn to cope rather than learning to influence. From the bestselling authors who taught the world how to have Crucial Conversations comes the new edition of Influencer, a thought-provoking book that combines the remarkable insights of behavioral scientists and business leaders with the astonishing stories of high-powered influencers from all walks of life. You'll be taught each and every step of the influence process--including robust strategies for making change inevitable in your personal life, your business, and your world. You'll learn how to: Identify high-leverage behaviors that lead to rapid and profound change Apply strategies for changing both thoughts and actions Marshal six sources of influence to make change inevitable Influencer takes you on a fascinating journey from San Francisco to Thailand to South Africa, where you'll see how seemingly "insignificant" people are making incredibly significant improvements in solving problems others would think impossible. You'll learn how savvy folks make change not only achievable and sustainable, but inevitable. You'll discover breakthrough ways of changing the key behaviors that lead to greater safety, productivity, quality, and customer service. No matter who you are or what you do, you'll never learn a more valuable or important set of principles and skills. Once you tap into the power of influence, you can reach out and help others work smarter, grow faster, live, look, and feel better--and even save lives. The sky is

Accountability through Public Opinion Book

Accountability through Public Opinion


  • Author : Sina Odugbemi
  • Publisher : World Bank Publications
  • Release Date : 2011-05-10
  • Genre: Political Science
  • Pages : 534
  • ISBN 10 : 9780821385562

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Accountability through Public Opinion Excerpt :

This books analyses the role of public opinion for generating genuine citizen demand for accountability, providing case studies from around the world to illustrate how public opinion forces governments to be accountable.

The Four Tendencies Book
Score: 4
From 7 Ratings

The Four Tendencies


  • Author : Gretchen Rubin
  • Publisher : Harmony
  • Release Date : 2017-09-12
  • Genre: Psychology
  • Pages : 272
  • ISBN 10 : 9781524760922

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The Four Tendencies Excerpt :

In this groundbreaking analysis of personality type, bestselling author of Better Than Before and The Happiness Project Gretchen Rubin reveals the one simple question that will transform what you do at home, at work, and in life. During her multibook investigation into understanding human nature, Gretchen Rubin realized that by asking the seemingly dry question "How do I respond to expectations?" we gain explosive self-knowledge. She discovered that based on their answer, people fit into Four Tendencies: Upholders, Questioners, Obligers, and Rebels. Our Tendency shapes every aspect of our behavior, so using this framework allows us to make better decisions, meet deadlines, suffer less stress, and engage more effectively. More than 600,000 people have taken her online quiz, and managers, doctors, teachers, spouses, and parents already use the framework to help people make significant, lasting change. The Four Tendencies hold practical answers if you've ever thought: • People can rely on me, but I can't rely on myself. • How can I help someone to follow good advice? • People say I ask too many questions. • How do I work with someone who refuses to do what I ask—or who keeps telling me what to do? With sharp insight, compelling research, and hilarious examples, The Four Tendencies will help you get happier, healthier, more productive, and more creative. It's far easier to succeed when you know what works for you.

Accountability in Crises and Public Trust in Governing Institutions Book

Accountability in Crises and Public Trust in Governing Institutions


  • Author : Lina Svedin
  • Publisher : Routledge
  • Release Date : 2012
  • Genre: Political Science
  • Pages : 234
  • ISBN 10 : 9780415615839

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Accountability in Crises and Public Trust in Governing Institutions Excerpt :

This book examines how efforts to exert accountability in crises affect public trust in governing institutions. Using Sweden as the case study, this book provides a framework to analyse accountability in crises and looks at how this affects trust in government. Crises test the fabric of governing institutions. Threatening core societal values, they force elected officials and public servants to make consequential decisions under pressure and uncertainty. Public trust in governing institutions is intrinsically linked to the ability to hold decision-makers accountable for the crucial decisions they make. The book presents empirical evidence from examination of the general bases for accountability in public administration, and at the accountability mechanisms of specific administrative systems, before focusing on longer term policy changes. The author finds that within the complex web of bureaucratic and political moves democratic processes have been undermined across time contributing to misplaced and declining trust in governing institutions. Accountability in Crises and Public Trust in Governing Institutions will be of interest to students, scholars and practitioners of public policy, political leadership and governance.

Capital Failure Book

Capital Failure


  • Author : Nicholas Morris
  • Publisher : Oxford University Press, USA
  • Release Date : 2014
  • Genre: Business & Economics
  • Pages : 433
  • ISBN 10 : 9780198712220

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Capital Failure Excerpt :

This title argues that the trust-intensive nature of the financial services industry makes it essential to rebuild trustworthiness in the provision of financial services. It considers the lack of trust that emerged following deregulation of the financial sector and examines what is needed to rebuild trustworthiness.

The Oz Principle Book
Score: 4.5
From 25 Ratings

The Oz Principle


  • Author : Roger Connors
  • Publisher : Penguin
  • Release Date : 1998-10-01
  • Genre: Business & Economics
  • Pages : 256
  • ISBN 10 : 9781101216194

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The Oz Principle Excerpt :

The definitive book on workplace accountability by the New York Times bestselling authors of How Did That Happen? Since it was originally published in 1994, The Oz Principle has sold nearly 600,000 copies and become the worldwide bible on accountability. Through its practical and invaluable advice, thousands of companies have learned just how vital personal and organizational accountability is for a company to achieve and maintain its best results. At the core of the authors' message is the idea that when people take personal ownership of their organization's goals and accept responsibility for their own performance, they become more invested and work at a higher level to ensure not only their own success, but everyone's. Now more than ever, The Oz Principle is vital to anyone charged with obtaining results. It is a must have, must read, and must apply classic business book.

Crucial Communication Book

Crucial Communication


  • Author : Gary Peterson
  • Publisher : Unknown
  • Release Date : 2021-01-13
  • Genre: Uncategoriezed
  • Pages : 204
  • ISBN 10 : 9798594245280

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Crucial Communication Excerpt :

Is talking to others your Achilles' Heel? Do you dread having to talk to your boss or show a presentation at a meeting? Is your lack of public speaking skills holding your career back? If so, CRUCIAL COMMUNICATION: Control Difficult Workplace Conversations Using Essential Dialogue Tools to Achieve Positive Results More Often is the right book for you! This book will show you real-life communication techniques so that you feel more comfortable talking to people at work, in different social settings, and more! With this book, you will gain an in-depth understanding of how verbal and non-verbal communication work so that you know exactly what to say and how to act to move forward in life. More than that, this book shows you what charisma is, and why it is so important to possess emotional intelligence and listening skills in order to spread your influence and move ahead. Did you know that a lack of effective communication makes you underperform at work? Did you know that misunderstanding other people's hidden messages might keep you from making meaningful connections? Did you know that people with neglected social skills often fail to profit from their true talents? If you've been plagued by these hurdles, it's time to stop suffering. Put your foot down and decide to change! This book shows you how to be and act your best self in a matter of days! In this book, you'll learn: The true meaning of communication What communication is, and what it is not How to speak and understand others accurately What the eight pillars of communication are and how to master them> The right tips and techniques for effective VERBAL COMMUNICATION What NON-VERBAL COMMUNICATION looks like and how to wield it to show influence and charisma How to improve your communication skills TODAY with easy and practical tips and tricks How to grow charisma and emotional intelligence to create genuine connections that will advance your career and life How to handle difficult conversations and conflict wit

Win at Work and Succeed at Life Book

Win at Work and Succeed at Life


  • Author : Michael Hyatt
  • Publisher : Baker Books
  • Release Date : 2021-04-20
  • Genre: Business & Economics
  • Pages : 208
  • ISBN 10 : 9781493428700

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Win at Work and Succeed at Life Excerpt :

Great leaders are driven to win. Yet career wins can come at great cost to your health, relationships, and personal well-being. Why does it seem impossible to both win at work and succeed at life? Michael Hyatt and Megan Hyatt Miller know we can do better because he's seen it in his more than four decades as a successful executive and a loving and present husband and father. Today Michael and his daughter, Megan Hyatt Miller, coach leaders to live the double win. Backed by scholarly research from organizational science and psychology, and illustrated with eye-opening case studies from across the business spectrum and their own coaching clients, Win at Work and Succeed at Life is their manifesto on how you can achieve work-life balance and restore your sanity. With clarity, humor, and plenty of motivation, Win at Work and Succeed at Life gives you - an understanding of the historical and cultural forces that have led to overworking - 5 principles to rethink work and productivity from the ground up - simple but proven practices that enable you to slow down and reclaim your life - and more Refuse the false choice of career versus family. You can achieve the double win in life.

Handling Difficult People Book

Handling Difficult People


  • Author : Jon P Bloch
  • Publisher : Simon and Schuster
  • Release Date : 2013-03-18
  • Genre: Self-Help
  • Pages : 150
  • ISBN 10 : 9781440563287

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Handling Difficult People Excerpt :

Practical advice for interacting with toxic personalities. At one point or another, you'll encounter someone who is inconsiderate, irate, or aggressive and you'll need to know how to effectively manage the situation. Handling Difficult People helps you deal with the toxic personalities in all areas of your life, including in the workplace, at home, and during everyday interactions. Inside, you'll find the strategies and tools you need to spot the ten most common personality types and information on why these people behave in such an irritating manner. This book also teaches you what you should do when you're confronted by a difficult person as well as how to avoid these types of people altogether. With the time-tested advice and techniques in Handling Difficult People, you'll confidently manage any toxic situation--and learn what you can do to help yourself.