Customer Care Excellence Book
Score: 5
From 1 Ratings

Customer Care Excellence


  • Author : Sarah Cook
  • Publisher : Kogan Page Publishers
  • Release Date : 2008
  • Genre: Business & Economics
  • Pages : 288
  • ISBN 10 : 9780749450663

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Customer Care Excellence Excerpt :

Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.

Customer Care Book
Score: 5
From 1 Ratings

Customer Care


  • Author : Frances Bee
  • Publisher : CIPD Publishing
  • Release Date : 1999
  • Genre: Customer services
  • Pages : 102
  • ISBN 10 : 0852927762

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Customer Care Excerpt :

This guide to customer care includes the following topics: focusing on your customers and the services you provide - both internal and external; identifying your real customer needs and how best to meet them; finding out what customers actually think of your service or product; improving communication with your customers - face-to-face, on the telephone or in writing; and turning complaints into opportunities to impress.

Effective Customer Care Book
Score: 5
From 1 Ratings

Effective Customer Care


  • Author : Pat Wellington
  • Publisher : Kogan Page Publishers
  • Release Date : 2010-06-03
  • Genre: Business & Economics
  • Pages : 144
  • ISBN 10 : 9780749459987

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Effective Customer Care Excerpt :

Effective Customer Care is an essential guide to creating excellent customer service that will not only satisfy your customers and prompt orders, but also cement customer relationships and develop loyalty... and thus increase profits. You will find out what really goes through a customer's mind when they look to purchase a product or service, and what might turn them away without you even realising it. If you have to handle complaints or problem solve you will be shown a robust and systematic approach to reduce these occurrences. In servicing your customer you will often need to get cooperation from others within your organisation, be it members of your team or those in other departments. Effective Customer Care will show you how to do this. And finally, you will learn how to ensure that you keep your customers loyal, and build an ongoing business relationship with them. Pat Wellington includes every aspect of the customer care process including how to: understand what the customer wants, not what you think they want; stop losing business and gain market share; motivate team members to offer a value added service to customers; improve the level of service offered; get a better level of service from internal customers and build long term relationships with customers and suppliers. It is written without jargon and includes international case studies from UK, Scandinavia, USA the Gulf and Singapore.

Customer Care Book

Customer Care


  • Author : Anonim
  • Publisher : Bookboon
  • Release Date : 2022-11-29
  • Genre: Uncategoriezed
  • Pages : 24
  • ISBN 10 : 9788776817596

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Customer Care Excerpt :

The World of Customer Service Book

The World of Customer Service


  • Author : Pattie Odgers
  • Publisher : South-Western Pub
  • Release Date : 2004
  • Genre: Business & Economics
  • Pages : 244
  • ISBN 10 : 0538726687

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The World of Customer Service Excerpt :

With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with. This text is designed to teach exemplary customer service thinking in public or private, domestic or international organizations and is written in a practical, common sense manner reflecting current customer service concepts and hints.

Customer Care Book

Customer Care


  • Author : Pat Gannon-Leary
  • Publisher : Elsevier
  • Release Date : 2010-03-15
  • Genre: Education
  • Pages : 262
  • ISBN 10 : 9781780630311

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Customer Care Excerpt :

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use – reference work and/or training manual Potential as a text book Applicable to a wider context than LIS – could be used for a whole HEI institutional approach to customer care or in local authorities/public services

Perfect Customer Care Book
Score: 5
From 1 Ratings

Perfect Customer Care


  • Author : Ted Johns
  • Publisher : Random House
  • Release Date : 2011-08-31
  • Genre: Business & Economics
  • Pages : 224
  • ISBN 10 : 9781446492611

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Perfect Customer Care Excerpt :

Perfect Customer Care provides companies big and small with the answers to some of the most important business questions facing us today. Customers don't come back with those valuable repeat orders unless you show them you care about their satisfaction. That means showing them you know how to look after them, how to provide what they want -- plus that little bit extra. Everyone in the firm, from the boss to the receptionist, must play a part in converting each new customer into a thoroughly satisfied client whose future orders will drive your continuing success. The Perfect series is a range of practical guides that give clear and straightforward advice on everything from getting your first job to choosing your baby's name. Written by experienced authors offering tried-and-tested tips, each book contains all you need to get it right first time.

The Psychology of Customer Care Book

The Psychology of Customer Care


  • Author : J. Lynch
  • Publisher : Springer
  • Release Date : 1992-01-20
  • Genre: Business & Economics
  • Pages : 274
  • ISBN 10 : 9780230375321

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The Psychology of Customer Care Excerpt :

This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.

Customer Care  A New Business Discipline Book

Customer Care A New Business Discipline


  • Author : Atton Institute
  • Publisher : CreateSpace
  • Release Date : 2018-04-26
  • Genre: Uncategoriezed
  • Pages : 174
  • ISBN 10 : 9781986960380

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Customer Care A New Business Discipline Excerpt :

Customer service is one of the most important aspects of running a business. This book from the Atton Institute has the answers to a number of relevant questions such as “What should and should not be done when working with clients,” “How to correctly react to changes and innovations,” “How to improve the level of customer service & satisfaction,” etc. The main objective of this book is to help you to organize your work in such a way that you are able to get maximum benefit when working with your clients. After all, if you don’t think of customer satisfaction, you won’t be able to stay at the market for long. The book will be of interest first of all to those who work with customers, as well as for managers and owners of the companies. It will also be useful to marketers, brand managers and all those professionals who want to improve the efficiency of their work with clients.

Successful Customer Care in a Week  Teach Yourself Book

Successful Customer Care in a Week Teach Yourself


  • Author : Di McLanachan
  • Publisher : Teach Yourself
  • Release Date : 2012-07-13
  • Genre: Business & Economics
  • Pages : 128
  • ISBN 10 : 9781444159875

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Successful Customer Care in a Week Teach Yourself Excerpt :

The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!

Customer Service Essentials Book

Customer Service Essentials


  • Author : Robert E. Hinson
  • Publisher : IAP
  • Release Date : 2019-08-01
  • Genre: Business & Economics
  • Pages : 253
  • ISBN 10 : 9781641136877

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Customer Service Essentials Excerpt :

Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this evolving highly networked digital era. Policy makers, directors, managers and students will gain valuable and actionable insights on service management as they navigate the chapters. Praise for Customer Service Essentials: Lessons for Africa and Beyond "This book captures service excellence by detailing out in a most explicit manner essential services dynamics of Responsiveness, Accessibility, Tangibles, Empathy and Reliability. I highly recommend it!" Esi Elliot Assistant Professor, Marketing Suffolk University, Boston, MA "I am very impressed with this book and excited to see the topics being discussed in the Chapters are geared toward quality customer service in Africa. All the chapters are superbly written, relevant to the African context and above all, the authors cover incredibly interesting topics and support them with pertinent cases. Bringing together such fine minds in the field, this book is useful and a must for anyone serious about customer service, service branding and the need to respect the customer." Charles Blankson Professor of Marketing College of Business University of North Texas "Hinson and colleagues have skillfully put together a useful collection of new perspectives on modern customer service essentials with an African and global perspective. This is

Managing for Results Book

Managing for Results


  • Author : Gillian Watson
  • Publisher : CIPD Publishing
  • Release Date : 2005
  • Genre: Business & Economics
  • Pages : 360
  • ISBN 10 : 1843980142

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Managing for Results Excerpt :

"The text is designed to cater for all students studying the CIPD Managing for Results module as part of the recently introduced Leadership and Management Standards, as well as for students taking an introductory management module on a management, business or HR degree programme."--BOOK JACKET.

GCSE Leisure and Tourism Book

GCSE Leisure and Tourism


  • Author : Pater Hayward
  • Publisher : Heinemann
  • Release Date : 2002-12
  • Genre: Leisure industry
  • Pages : 228
  • ISBN 10 : 0435471260

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GCSE Leisure and Tourism Excerpt :

Whether studying for an Edexcel, OCR or AQA award, these textbooks, supported by a Tutor's Resource File, cover all the material needed for your chosen specification.

Customer Service Training Book

Customer Service Training


  • Author : Maxine Kamin
  • Publisher : Routledge
  • Release Date : 2006
  • Genre: Business & Economics
  • Pages : 226
  • ISBN 10 : 9780750663632

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Customer Service Training Excerpt :

A practical, hands-on road map to help the reader quickly develop training in customer service. It offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions.

Digital Customer Service Book

Digital Customer Service


  • Author : Rick DeLisi
  • Publisher : John Wiley & Sons
  • Release Date : 2021-09-01
  • Genre: Business & Economics
  • Pages : 256
  • ISBN 10 : 9781119842064

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Digital Customer Service Excerpt :

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service: Transforming Customer Experience for an On-Screen World traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world. Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: Creating an excellent experience for customers that increases customer loyalty and profitability Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions Moving quickly toward the goal of "digital transformation" We have discovered—in our research and our first-hand experience—that when companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there. And when you do, who wins? EVERYONE.