Customer Care Book
Score: 5
From 1 Ratings

Customer Care


  • Author : Frances Bee
  • Publisher : CIPD Publishing
  • Release Date : 1999
  • Genre: Customer services
  • Pages : 80
  • ISBN 10 : 0852927762

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Customer Care Book Description :

This guide to customer care includes the following topics: focusing on your customers and the services you provide - both internal and external; identifying your real customer needs and how best to meet them; finding out what customers actually think of your service or product; improving communication with your customers - face-to-face, on the telephone or in writing; and turning complaints into opportunities to impress.

Customer Care Excellence Book
Score: 5
From 1 Ratings

Customer Care Excellence


  • Author : Sarah Cook
  • Publisher : Kogan Page Publishers
  • Release Date : 2008
  • Genre: Business & Economics
  • Pages : 280
  • ISBN 10 : 9780749450663

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Customer Care Excellence Book Description :

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of products and services. You need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers. This new edition also includes new material on how online technology has affected customer service and employee and customer engagement, illustrated with new examples from Tesco, John Lewis and eBay.

Effective Customer Care Book
Score: 5
From 1 Ratings

Effective Customer Care


  • Author : Pat Wellington
  • Publisher : Kogan Page Publishers
  • Release Date : 2010-06-03
  • Genre: Business & Economics
  • Pages : 144
  • ISBN 10 : 9780749459987

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Effective Customer Care Book Description :

Effective Customer Care is an essential guide to creating excellent customer service that will not only satisfy your customers and prompt orders, but also cement customer relationships and develop loyalty... and thus increase profits. You will find out what really goes through a customer's mind when they look to purchase a product or service, and what might turn them away without you even realising it. If you have to handle complaints or problem solve you will be shown a robust and systematic approach to reduce these occurrences. In servicing your customer you will often need to get cooperation from others within your organisation, be it members of your team or those in other departments. Effective Customer Care will show you how to do this. And finally, you will learn how to ensure that you keep your customers loyal, and build an ongoing business relationship with them. Pat Wellington includes every aspect of the customer care process including how to: understand what the customer wants, not what you think they want; stop losing business and gain market share; motivate team members to offer a value added service to customers; improve the level of service offered; get a better level of service from internal customers and build long term relationships with customers and suppliers. It is written without jargon and includes international case studies from UK, Scandinavia, USA the Gulf and Singapore.

Customer Care Book

Customer Care


  • Author : Pat Gannon-Leary
  • Publisher : Elsevier
  • Release Date : 2010-03-15
  • Genre: Education
  • Pages : 262
  • ISBN 10 : 9781780630311

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Customer Care Book Description :

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use – reference work and/or training manual Potential as a text book Applicable to a wider context than LIS – could be used for a whole HEI institutional approach to customer care or in local authorities/public services

Customer Care Book

Customer Care


  • Author :
  • Publisher : Bookboon
  • Release Date :
  • Genre:
  • Pages :
  • ISBN 10 : 9788776817596

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Customer Care Book Description :

Perfect Customer Care Book
Score: 5
From 1 Ratings

Perfect Customer Care


  • Author : Ted Johns
  • Publisher : Random House
  • Release Date : 2011-08-31
  • Genre: Business & Economics
  • Pages : 224
  • ISBN 10 : 9781446492611

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Perfect Customer Care Book Description :

Perfect Customer Care provides companies big and small with the answers to some of the most important business questions facing us today. Customers don't come back with those valuable repeat orders unless you show them you care about their satisfaction. That means showing them you know how to look after them, how to provide what they want -- plus that little bit extra. Everyone in the firm, from the boss to the receptionist, must play a part in converting each new customer into a thoroughly satisfied client whose future orders will drive your continuing success. The Perfect series is a range of practical guides that give clear and straightforward advice on everything from getting your first job to choosing your baby's name. Written by experienced authors offering tried-and-tested tips, each book contains all you need to get it right first time.

Who Killed Customer Care  Book

Who Killed Customer Care


  • Author : Ken Welsh
  • Publisher : Trafford Publishing
  • Release Date : 2013-11
  • Genre: Business & Economics
  • Pages : 110
  • ISBN 10 : 9781490701790

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Who Killed Customer Care Book Description :

Entrepreneur and Customer Service Guru Redman Folgate is mysteriously found dead in his mountain retreat. Has been journalist Rock Hardstuff is coincidentally on the scene and decides to solve the murder to redeem his career. Rock must weave his way through a myriad of bizarre characters before he can solve the Who Dunnit with a How Dunnit and so much more. Who Killed Customer Care? uses a comedy murder mystery allegory to explain the secrets of Customer and Client Communication.

Customer Care   Feeding Book

Customer Care Feeding


  • Author : Caroline Perkins
  • Publisher : Xlibris Corporation
  • Release Date : 2010-09-17
  • Genre: Business & Economics
  • Pages : 140
  • ISBN 10 : 9781453549797

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Customer Care Feeding Book Description :

Customer Care & Feeding is a system of selling for business-to-business sales reps who want to grow their careers and increase their income. The CC&F system is based on the concept that if sales reps help their customers be profitable and only work with customers that they can help be profitable then profitability for the reps and for the reps companies will follow. The book is filled with examples and tips from successful sales professionals in the foodservice distribution industry, one of the most challenging selling environments. The principles of CC&F apply to face-to-face selling relationships in any industry. To support the wealth of customer-focused, solutions-selling ideas in the book, there are quizzes and discussion topics to ensure a valuable learning experience.

Customer Care in Healthcare Guidebook Book

Customer Care in Healthcare Guidebook


  • Author : Daniel Farb
  • Publisher : UniversityOfHealthCare
  • Release Date : 2005
  • Genre: Medical
  • Pages : 143
  • ISBN 10 : 9781594912375

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Customer Care in Healthcare Guidebook Book Description :

The Customer Care in Healthcare Guidebook the perfect way to learn about the human side of healthcare in an interesting and conversational manner. It combines 4 Customer Care in Healthcare titles into one package. Titles included are Reorganizing for Customer and Patient Care, Customer and Patient Care, Provider Patient Relationships, and Handling Difficult People. They focus on teaching a technique or idea followed by reinforcement and application via questions and answers. This is an excellent tool to increase an organization's commitment to customer care. The principles behind the concepts are relevant to almost every business, not just healthcare. Those readers who wish to have an accompanying program with video and interactivity should also purchase the CD version. Contact hour credits are available.

Successful Customer Care in a Week  Teach Yourself Book

Successful Customer Care in a Week Teach Yourself


  • Author : Di McLanachan
  • Publisher : Teach Yourself
  • Release Date : 2012-07-13
  • Genre: Business & Economics
  • Pages : 128
  • ISBN 10 : 9781444159875

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Successful Customer Care in a Week Teach Yourself Book Description :

The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!

English for Customer Care Book

English for Customer Care


  • Author : Rosemary Richey
  • Publisher : Oxford University Press, USA
  • Release Date : 2007
  • Genre: Customer relations
  • Pages : 80
  • ISBN 10 : 0194579085

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English for Customer Care Book Description :

An expanding series of short, specialist English courses for different professions, work skills, and industries.

Killer Customer Care Book
Score: 3
From 1 Ratings

Killer Customer Care


  • Author : George Colombo
  • Publisher : Entrepreneur Press
  • Release Date : 2003-12-01
  • Genre: Business & Economics
  • Pages : 288
  • ISBN 10 : 1891984861

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Killer Customer Care Book Description :

Kill the Competition--With Customer Care! What is the Ultimate Competitive Advantage? Loyal Customers. When all things are equal in product, customers look for what makes the provider exceptional. And with so many competitors vying for each customer, the buyer's tolerance for poor service is lower than ever. By providing exceptional customer service, you keep customers coming back, time after time. You'll sell more and you sell more profitably since it costs more to attract a new customer than to keep a previous one coming back. In addition, returning customers are more likely to buy more expensive - and more profitable - goods and services. Providing tips that are easy to understand and implement, Killer Customer Care shows you how to deliver Five-Star customer service - and double and triple your profits along the way! It's not just a book about customer care principles, although it's loaded with great ideas on gaining and maintaining customer loyalty. You also get concrete examples of how to (and not to) apply those ideas. You get tips on how to: Set and communicate customer-care standards Understand the dynamics of face-to-face contact, and use it to your advantage Exceed customer expectations Empower employees Follow up Measure customer satisfaction See your business from the customers view Anticipate needs

A Paradigm of Customer Recovery Book

A Paradigm of Customer Recovery


  • Author : Ken G. Dawson
  • Publisher : iUniverse
  • Release Date : 2000-09-01
  • Genre: Business & Economics
  • Pages : 124
  • ISBN 10 : 9780595122592

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A Paradigm of Customer Recovery Book Description :

"Why would you want to primarily deal with Customer situations that have already went South?" The answer is another question, "What would have happened or where would the Customer be without the focused effort?"

Express Series  English for Customer Care Book

Express Series English for Customer Care


  • Author : Rosemary Richey
  • Publisher : OUP Oxford
  • Release Date : 2007-10-11
  • Genre: Foreign Language Study
  • Pages : 80
  • ISBN 10 : 0194579069

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Express Series English for Customer Care Book Description :

Engaging topics, motivating role-plays, and a variety of exercises provide a framework for each specialist subject Tip boxes in each unit include key language points, useful phrases, and strategies STARTER section at the beginning of each unit has warm-up and awareness-raising activities OUTPUT sections at the end of each unit encourage discussion and reflection Answers, transcripts, and a glossary of useful phrases at the back of each book Self-study material on the interactive MultiROM includes realistic listening extracts and interactive exercises for extra practice

Caring for the Customer SS3 Book

Caring for the Customer SS3


  • Author : NEBS Management
  • Publisher : Routledge
  • Release Date : 2012-09-10
  • Genre: Business & Economics
  • Pages : 96
  • ISBN 10 : 9781136007934

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Caring for the Customer SS3 Book Description :

This workbook will enable managers to: · explain the meaning and significance of customer care; · identify their internal and external customers; · identify their customers' expectations and any areas in which they are failing to meet them; · provide an effective lead for their team in raising the standard of customer care; · ensure that they and theirr team members perform to a high standard in customer-contact situations.