Designing for Digital Transformation  Co Creating Services with Citizens and Industry Book

Designing for Digital Transformation Co Creating Services with Citizens and Industry


  • Author : Sara Hofmann
  • Publisher : Springer Nature
  • Release Date : 2020-12-01
  • Genre: Computers
  • Pages : 470
  • ISBN 10 : 9783030648237

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Designing for Digital Transformation Co Creating Services with Citizens and Industry Excerpt :

This book constitutes the thoroughly refereed proceedings of the 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020, held in Kristiansand, Norway, in December 2020. The 28 revised full research papers included in the volume together with 7 research-in-progress papers and 9 prototype papers, were carefully reviewed and selected from 93 submissions. They are organized in the following topical sections: digital public services; data science; design principles; methodology; platforms and networks; and service science. Due to the Corona pandemic this event was held virtually.

Designing the Digital Transformation Book

Designing the Digital Transformation


  • Author : Alexander Maedche
  • Publisher : Springer
  • Release Date : 2017-05-22
  • Genre: Computers
  • Pages : 492
  • ISBN 10 : 9783319591445

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Designing the Digital Transformation Excerpt :

This book constitutes the proceedings of the 12th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2017, held in May/June 2017 in Karlsruhe, Germany. The 25 full and 11 short papers presented in this volume were carefully reviewed and selected from 66 full and 19 short papers. The contributions are organized in topical sections named: DSR in business process management; DSR in human computer interaction; DSR in data science and business analytics; DSR in service science; methodological contributions; domain-specific DSR applications; emerging themes and new ideas; and products and prototypes.

Co Creation and Smart Cities Book

Co Creation and Smart Cities


  • Author : Shenja van der Graaf
  • Publisher : Emerald Group Publishing
  • Release Date : 2021-11-15
  • Genre: Political Science
  • Pages : 140
  • ISBN 10 : 9781800436022

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Co Creation and Smart Cities Excerpt :

Co-creation and Smart Cities: Looking Beyond Technology highlights a more robust value-based perspective on public service development and delivery, helping structure co-creation processes that foster responsible innovation and a systemic, value-based approach to sustainable urban development.

Development Co operation Report 2021 Shaping a Just Digital Transformation Book

Development Co operation Report 2021 Shaping a Just Digital Transformation


  • Author : OECD
  • Publisher : OECD Publishing
  • Release Date : 2021-12-21
  • Genre: Uncategoriezed
  • Pages : 503
  • ISBN 10 : 9789264856868

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Development Co operation Report 2021 Shaping a Just Digital Transformation Excerpt :

Digital transformation is revolutionising economies and societies with rapid technological advances in AI, robotics and the Internet of Things. Low and middle-income countries are struggling to gain a foothold in the global digital economy in the face of limited digital capacity, skills, and fragmented global and regional rules.

Are We There Yet  Book

Are We There Yet


  • Author : Martin Stewart-Weeks
  • Publisher : Public Purpose
  • Release Date : 2019-07-01
  • Genre: Computers
  • Pages : 330
  • ISBN 10 : 9780648510765

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Are We There Yet Excerpt :

Digital transformation across the public sector has stalled. After over 25 years of considerable time, money, and effort at national, state, and local levels, we’re still not 'there' yet. The reason is that successive waves of investment in digital transformation have focused largely on improving the transactional functions and activities of government. They have failed to embrace a bigger challenge - the need for governing and government to rethink a new 'theory of the business' - which that same revolution has caused and to which it is an inescapable part of the answer. This is a unique, timely, and distinctly Australian look at a global phenomenon by two 'reflective practitioners'. Their personal and practical experience of digital transformation in government and the public sector in Australia suggests it is a story missing half its plot. Packed full of insights from government and digital leaders from around Australia and across the world, this is a much-needed practical guide for public servants and leaders in any jurisdiction. It contains insights and ideas about the way digital technologies, and their associated tools, platforms, and cultures, are changing the business of governing and the design and delivery of public policy and services. "Are We There Yet? lucidly diagnoses how digital technologies, including AI and big data, are transforming the role of the public servant and the project of governance itself. Stewart-Weeks and Cooper describe the important shift from power to problem-solving and explain how to harness digital transformation to make government work better for all of us.” - Beth Noveck, author of Wiki Government, former Deputy Chief Technology Officer in the Obama White House, Professor in Technology, Culture & Society, New York University and Chief Innovation Officer for New Jersey "I've read a lot about the potential impact of digital technology on public services … this is the first book to persuade me that the power of digital, pr

The Fourth Industrial Revolution Book
Score: 3
From 1 Ratings

The Fourth Industrial Revolution


  • Author : Klaus Schwab
  • Publisher : Currency
  • Release Date : 2017
  • Genre: Business & Economics
  • Pages : 184
  • ISBN 10 : 9781524758868

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The Fourth Industrial Revolution Excerpt :

Between the 18th and 19th centuries, Britain experienced massive leaps in technological, scientific, and economical advancement

Co creating Digital Public Services for an Ageing Society Book

Co creating Digital Public Services for an Ageing Society


  • Author : Juliane Jarke
  • Publisher : Springer Nature
  • Release Date : 2020-09-14
  • Genre: Law
  • Pages : 228
  • ISBN 10 : 9783030528737

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Co creating Digital Public Services for an Ageing Society Excerpt :

This open access book attends to the co-creation of digital public services for ageing societies. Increasingly public services are provided in digital form; their uptake however remains well below expectations. In particular, amongst older adults the need for public services is high, while at the same time the uptake of digital services is lower than the population average. One of the reasons is that many digital public services (or e-services) do not respond well to the life worlds, use contexts and use practices of its target audiences. This book argues that when older adults are involved in the process of identifying, conceptualising, and designing digital public services, these services become more relevant and meaningful. The book describes and compares three co-creation projects that were conducted in two European cities, Bremen and Zaragoza, as part of a larger EU-funded innovation project. The first part of the book traces the origins of co-creation to three distinct domains, in which co-creation has become an equally important approach with different understandings of what it is and entails: (1) the co-production of public services, (2) the co-design of information systems and (3) the civic use of open data. The second part of the book analyses how decisions about a co-creation project’s governance structure, its scope of action, its choice of methods, its alignment with strategic policies and its embedding in existing public information infrastructures impact on the process and its results. The final part of the book identifies key challenges to co-creation and provides a more general assessment of what co-creation may achieve, where the most promising areas of application may be and where it probably does not match with the contingent requirements of digital public services. Contributing to current discourses on digital citizenship in ageing societies and user-centric design, this book is useful for researchers and practitioners interested in co-creatio

Managing Digital Transformation Book

Managing Digital Transformation


  • Author : Andreas Hinterhuber
  • Publisher : Routledge
  • Release Date : 2021-05-27
  • Genre: Business & Economics
  • Pages : 298
  • ISBN 10 : 9781000387841

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Managing Digital Transformation Excerpt :

This book provides practising executives and academics with the theories and best practices to plan and implement the digital transformation successfully. Key benefits: an overview on how leading companies plan and implement digital transformation interviews with chief executive officers and chief digital officers of leading companies – Bulgari, Deutsche Bahn, Henkel, Lanxess, L’Oréal, Unilever, Thales and others – explore lessons learnt and roadmaps to successful implementation research and case studies on the digitalization of small and medium-sized companies cutting-edge academic research on business models, organizational capabilities and performance implications of the digital transformation tools and insights into how to overcome internal resistance, build digital capabilities, align the organization, develop the ecosystem and create customer value to implement digital strategies that increase profits Managing Digital Transformation is unique in its approach, combining rigorous academic theory with practical insights and contributions from companies that are, according to leading academic thinkers, at the forefront of global best practice in the digital transformation. It is a recommended reading both for practitioners looking to implement digital strategies within their own organisations, as well as for academics and postgraduate students studying digital transformation, strategy and marketing.

Mastering Digital Transformation Book

Mastering Digital Transformation


  • Author : Nagy K. Hanna
  • Publisher : Emerald Group Publishing
  • Release Date : 2016-01-06
  • Genre: Business & Economics
  • Pages : 432
  • ISBN 10 : 9781785604645

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Mastering Digital Transformation Excerpt :

Nagy Hanna presents a systematic approach to integrate ICT into development policies and programs across sectors of economy and society. This book bridges the current disconnect between the ICT specialists and their development counterparts in various sectors so as to harness the ongoing ICT revolution to maximize development impact.

Leading Public Sector Innovation Book

Leading Public Sector Innovation


  • Author : Christian Bason
  • Publisher : Policy Press
  • Release Date : 2010
  • Genre: Political Science
  • Pages : 278
  • ISBN 10 : 9781847426338

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Leading Public Sector Innovation Excerpt :

Using global case studies and many practical examples, this book explores the innovation challenges that face the public sector today.

Co Production and Co Creation Book

Co Production and Co Creation


  • Author : Taco Brandsen
  • Publisher : Routledge
  • Release Date : 2018-03-15
  • Genre: Business & Economics
  • Pages : 308
  • ISBN 10 : 9781351792561

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Co Production and Co Creation Excerpt :

Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legitimacy and dwindling resources, by accessing more of society’s capacities. In addition, it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society. "Co-Production and Co-Creation: Engaging Citizens in Public Services" offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level, academics and reflective practitioners. It addresses the topics with regard to co-production and co-creation and will be of interest to researchers, academics, policymakers, and students in the fields of public administration, business administration, economics, political science, public management, political science service management, sociology and voluntary sector studies.

Service Design Practices for Healthcare Innovation Book

Service Design Practices for Healthcare Innovation


  • Author : Mario A. Pfannstiel
  • Publisher : Springer Nature
  • Release Date : 2022-01-19
  • Genre: Medical
  • Pages : 547
  • ISBN 10 : 9783030872731

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Service Design Practices for Healthcare Innovation Excerpt :

This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.

17th International Conference on Intellectual Capital  Knowledge Management   Organisational Learning Book

17th International Conference on Intellectual Capital Knowledge Management Organisational Learning


  • Author : Anthony Wensley
  • Publisher : Academic Conferences International limited
  • Release Date : 2020-10-15
  • Genre: Business & Economics
  • Pages : null
  • ISBN 10 : 9781912764730

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17th International Conference on Intellectual Capital Knowledge Management Organisational Learning Excerpt :

These proceedings represent the work of contributors to the 17th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning (ICICKM 2020), hosted by ACI and the University of Toronto, Canada on 15-16 October 2020. The Conference Chairs are Dr. Anthony Wensley, from the University of Toronto and Dr. Max Evans, from McGill University. The Programme Chair is Dr. Ilja Frissen from McGill University.

2nd European Conference on the Impact of Artificial Intelligence and Robotics     Book

2nd European Conference on the Impact of Artificial Intelligence and Robotics


  • Author : Florinda Matos
  • Publisher : Academic Conferences International limited
  • Release Date : 2020-10-22
  • Genre: Computers
  • Pages : null
  • ISBN 10 : 9781912764754

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2nd European Conference on the Impact of Artificial Intelligence and Robotics Excerpt :

These proceedings represent the work of contributors to the 2nd European Conference on the Impact of Artificial Intelligence and Robotics (ECIAIR 2020), hosted by ACI and Instituto Universitário de Lisboa (ISCTE-IUL), Portugal on 22-23 October 2020. The Conference Chair is Dr Florinda Matos, and the Programme Chairs are Dr Ana Maria de Almeida and Prof Isabel Salavisa, all from Instituto Universitário de Lisboa (ISCTE-IUL), Portugal.

Latin American Economic Outlook 2020 Digital Transformation for Building Back Better Book

Latin American Economic Outlook 2020 Digital Transformation for Building Back Better


  • Author : OECD
  • Publisher : OECD Publishing
  • Release Date : 2020-09-24
  • Genre: Uncategoriezed
  • Pages : 308
  • ISBN 10 : 9789264424197

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Latin American Economic Outlook 2020 Digital Transformation for Building Back Better Excerpt :

The Latin American Economic Outlook (LEO) 2020 focuses on the role of digital transformation in helping to navigate through challenging times. The Covid-19 pandemic is having a profound impact on socio-economic conditions, accentuating the already complex scenario faced by a region with significant structural weaknesses. This unprecedented crisis comes at a time of high aspirations and reinforces the need to transform the very foundations of the development model in the region.