Difficult Conversations Book
Score: 4
From 15 Ratings

Difficult Conversations


  • Author : Douglas Stone
  • Publisher : Penguin Group USA
  • Release Date : 2000
  • Genre: Business & Economics
  • Pages : 250
  • ISBN 10 : 014028852X

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Difficult Conversations Excerpt :

Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

Difficult Conversations Book
Score: 4
From 13 Ratings

Difficult Conversations


  • Author : Douglas Stone
  • Publisher : Penguin
  • Release Date : 2010-11-02
  • Genre: Psychology
  • Pages : 352
  • ISBN 10 : 9780143118442

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Difficult Conversations Excerpt :

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Difficult Conversations by Douglas Stone  Bruce Patton  and Sheila Heen  Summary  Book

Difficult Conversations by Douglas Stone Bruce Patton and Sheila Heen Summary


  • Author : QuickRead
  • Publisher : QuickRead.com
  • Release Date : 2022-09-30
  • Genre: Study Aids
  • Pages : null
  • ISBN 10 : 978186723xxxx

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Difficult Conversations by Douglas Stone Bruce Patton and Sheila Heen Summary Excerpt :

Do you want more free book summaries like this? Download our app for free at https://www.QuickRead.com/App and get access to hundreds of free book and audiobook summaries. Learn how to approach difficult conversations and discuss what matters most. Difficult conversations are a part of everyday life. Each day we either attempt or avoid such conversations, whether it’s confronting an underperforming employee or simply disagreeing with a spouse. Unfortunately, these tough conversations are inevitable so perhaps it’s time to learn how to have one productively. Thankfully, authors Douglas Stone, Bruce Patton, and Sheila Heen have put together tips and tricks to help you become better at communicating. As you read, you’ll learn about the common mistakes people make when having difficult conversations as well as how to arm yourself with the tools you need to prevent them. In the end, you’ll learn how to communicate effectively and have difficult conversations without hurting anyone in the process. Keep reading to learn how every discussion has Three Conversations and how you can approach and improve each one for more meaningful, purposeful conversations.

Having Hard Conversations Book

Having Hard Conversations


  • Author : Jennifer Abrams
  • Publisher : Corwin Press
  • Release Date : 2009-01-08
  • Genre: Education
  • Pages : 152
  • ISBN 10 : 9781452295664

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Having Hard Conversations Excerpt :

Speak with clarity, confidence, and courage! Many educators struggle with discussing difficult issues with colleagues. This insightful book helps readers effectively lead challenging conversations with supervisees, peers, and supervisors. Emphasizing initiative and preparation as keys to a successful conversation, the author’s step-by-step approach provides: Thought-provoking questions and first-person accounts that help build communications skills Advice on overcoming personal hesitation about expressing concerns Guidance on goal setting and choosing the best “what-where-and-when” for a productive discussion Sample scripts and other interactive tools to help educators prepare for the conversation and achieve positive outcomes

Crucial Conversations Tools for Talking When Stakes Are High  Second Edition Book
Score: 5
From 3 Ratings

Crucial Conversations Tools for Talking When Stakes Are High Second Edition


  • Author : Kerry Patterson
  • Publisher : McGraw Hill Professional
  • Release Date : 2011-09-16
  • Genre: Business & Economics
  • Pages : 288
  • ISBN 10 : 9780071772204

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Crucial Conversations Tools for Talking When Stakes Are High Second Edition Excerpt :

The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

Effective Difficult Conversations Book

Effective Difficult Conversations


  • Author : Catherine Soehner
  • Publisher : American Library Association
  • Release Date : 2016-11-11
  • Genre: Language Arts & Disciplines
  • Pages : 128
  • ISBN 10 : 9780838915271

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Effective Difficult Conversations Excerpt :

In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse. Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered to proactively identify situations that require an intervention in order to avoid unnecessary complications or confrontations down the line;prepare for and initiate a difficult conversation, balancing a clear message with compassion to successfully manage change or handle personnel issues;diffuse volatile emotions by maintaining a calm, measured approach; andfollow up a difficult conversation in writing, keeping the lines of communication open to ensure a way forward.Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.

How to Make Partner and Still Have a Life Book

How to Make Partner and Still Have a Life


  • Author : Heather Townsend
  • Publisher : Kogan Page Publishers
  • Release Date : 2019-12-03
  • Genre: Business & Economics
  • Pages : null
  • ISBN 10 : 9780749498382

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How to Make Partner and Still Have a Life Excerpt :

Becoming a partner in a professional services firm is for many ambitious fee-earners the ultimate goal. But in this challenging industry, with long hours, high pressure and even higher expectations, how do you stand out from the crowd? How do you build the most effective relationships? And how do you find the time to do all of this and still have a fulfilling personal life? Now in its third edition, How to Make Partner and Still Have a Life equips individuals at the start of their career through to partner with the skills needed to reach and succeed at the leadership level. How to Make Partner and Still Have a Life details the expectations and realities of being a partner and outlines how you can continue to achieve once you have obtained the much-coveted role. This edition is updated with guidance on developing the right mindset for success and the importance of mentoring and sponsorship. There is a specific focus on women and BAME professionals and the challenges faced by individuals coming from non-traditional or under-represented backgrounds. Heather Townsend and Jo Larbie provide a guide to help you tackle common obstacles and work smarter - not harder - to reach the top. Start your journey to partnership and still have the time for a life outside of work.

Crucial Conversations  Tools for Talking When Stakes are High  Third Edition Book

Crucial Conversations Tools for Talking When Stakes are High Third Edition


  • Author : Joseph Grenny
  • Publisher : McGraw Hill Professional
  • Release Date : 2021-10-26
  • Genre: Business & Economics
  • Pages : 332
  • ISBN 10 : 9781260474190

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Crucial Conversations Tools for Talking When Stakes are High Third Edition Excerpt :

Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Difficult Conversations in Medicine Book

Difficult Conversations in Medicine


  • Author : Elisabeth Macdonald
  • Publisher : Oxford University Press, USA
  • Release Date : 2004
  • Genre: Medical
  • Pages : 231
  • ISBN 10 : 0198527748

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Difficult Conversations in Medicine Excerpt :

This text covers ethical and legal issues, planning difficult conversations, the patient's and doctor's perspectives, issues surrounding special groups such as children and the elderly, and conversations with patients from different cultural backgrounds.

How to Have That Difficult Conversation Book

How to Have That Difficult Conversation


  • Author : Henry Cloud
  • Publisher : Zondervan
  • Release Date : 2015-08-04
  • Genre: Self-Help
  • Pages : 320
  • ISBN 10 : 9780310343806

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How to Have That Difficult Conversation Excerpt :

Full of practical tips and how-tos, this book will help you make your relationships better, deepen your intimacy with people you care for, and cultivate more love, understanding, and respect between you and others. Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don't know how to have difficult conversations, and we see confrontation as scary or adversarial. Authors Henry Cloud and John Townsend take the principles from their award-winning and bestselling book, Boundaries, and apply them to a variety of the most common difficult situations and relationships in order to: Show how healthy confrontation can improve relationships Present the essentials of a good boundary-setting conversation Provide tips on preparing for the conversation Show how to tell people what you want, stop bad behavior, and deal with counterattack Give actual examples of conversations to have with your spouse, your date, your kids, your coworker, your parents, and more! This book is a practical handbook on positive confrontation that will help you finally have that difficult conversation you've been avoiding. Includes a discussion guide.

Thanks for the Feedback Book
Score: 5
From 1 Ratings

Thanks for the Feedback


  • Author : Douglas Stone
  • Publisher : Penguin
  • Release Date : 2014-03-04
  • Genre: Business & Economics
  • Pages : 368
  • ISBN 10 : 9781101614273

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Thanks for the Feedback Excerpt :

The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers—but also family, friends, and in-laws—they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development—but we dread it and often dismiss it. That’s because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life’s blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace. The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we’ve got it backwards and show us why the smart money is on educating receivers— in the workplace and in personal relationships as well. Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education.

Can We Talk  Book

Can We Talk


  • Author : Roberta Chinsky Matuson
  • Publisher : Kogan Page Publishers
  • Release Date : 2021-09-03
  • Genre: Business & Economics
  • Pages : 232
  • ISBN 10 : 9781398601314

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Can We Talk Excerpt :

Are you avoiding an uncomfortable conversation at work? If you're an executive or a team leader, strengthening your organization's ability to have difficult conversations is necessary and worth the discomfort. The key to successful dialogue starts and ends with changing the conversation. Recognizing that it takes two people to engage in meaningful outcomes, Can We Talk? outlines what each contributor needs to do to achieve the best possible result. Using examples from everyday work situations, this book offers guidance on how to create the right conditions for a meaningful discussion. The author identifies the seven key principles that enable both parties to gain a deeper understanding of what the other person may be thinking and will help establish their point of view more clearly: confidence, clarity, compassion, curiosity, compromise, credibility, courage. Can We Talk? includes examples and advice from those who have been there and thrived, as well as lessons learned from conversation failures and example scripts of productive conversations. Readers will learn how to prepare, start and manage the potentially challenging exchange of words that typically occur at work, and come away with an understanding that for any conversation to take place, both parties must be engaged.

Difficult Conversations  HBR 20 Minute Manager Series  Book

Difficult Conversations HBR 20 Minute Manager Series


  • Author : Harvard Business Review
  • Publisher : Harvard Business Review Press
  • Release Date : 2016-01-26
  • Genre: Business & Economics
  • Pages : 128
  • ISBN 10 : 9781633690790

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Difficult Conversations HBR 20 Minute Manager Series Excerpt :

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through: Uncovering the root cause of friction Maintaining a positive mind-set Untangling the problem together Agreeing on a way forward Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.

Fierce Conversations Book
Score: 3.5
From 14 Ratings

Fierce Conversations


  • Author : Susan Scott
  • Publisher : Penguin
  • Release Date : 2004-01-01
  • Genre: Business & Economics
  • Pages : 287
  • ISBN 10 : 0425193373

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Fierce Conversations Excerpt :

Shows how to make the most of conversations by communicating clearly and forcefully, offering advice on how to overcome barriers to meaningful conversation, confront tough issues, and leverage new skills for frictionless debate.

Uncomfortable Conversations with a Black Man Book
Score: 4.5
From 3 Ratings

Uncomfortable Conversations with a Black Man


  • Author : Emmanuel Acho
  • Publisher : Flatiron Books: An Oprah Book
  • Release Date : 2020-11-10
  • Genre: Social Science
  • Pages : 288
  • ISBN 10 : 9781250800480

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Uncomfortable Conversations with a Black Man Excerpt :

INSTANT NEW YORK TIMES BESTSELLER An urgent primer on race and racism, from the host of the viral hit video series “Uncomfortable Conversations with a Black Man” “You cannot fix a problem you do not know you have.” So begins Emmanuel Acho in his essential guide to the truths Americans need to know to address the systemic racism that has recently electrified protests in all fifty states. “There is a fix,” Acho says. “But in order to access it, we’re going to have to have some uncomfortable conversations.” In Uncomfortable Conversations With a Black Man, Acho takes on all the questions, large and small, insensitive and taboo, many white Americans are afraid to ask—yet which all Americans need the answers to, now more than ever. With the same open-hearted generosity that has made his video series a phenomenon, Acho explains the vital core of such fraught concepts as white privilege, cultural appropriation, and “reverse racism.” In his own words, he provides a space of compassion and understanding in a discussion that can lack both. He asks only for the reader’s curiosity—but along the way, he will galvanize all of us to join the antiracist fight.